FAQ

Can I lay-by online?

No, unfortunately we don't have this function on our website, although we might do soon! Currently, all items purchased on the web store need to be paid for in full. If you are interested in layby, our team would be happy to assist you over the phone. Facebook message us or email us to arrange this, we have loads of customers who layby this way!

Can I buy a gift card or voucher online?

The option to buy a voucher for Hebe Boutique online is coming soon! At present, we only sell physical vouchers in-store that can also be posted if you wish. We can easily take payments over the phone should you not be local. We have the option of converting your voucher to an online discount code if you wish to use your voucher online- just ask!

Where is my item?

Hebe use Go SweetSpot- your parcel will be carried by the courier who offered the most efficient delivery for your location. Usually each courier has an overnight option, if not, 1-2 working days. Please feel free to track your item with the tracking number provided on your shipping email, or contact us if you experience an unlikely issue.

How does pre-order work with Augustine and Charlo?

Pre-ordering your favourite designs from Augustine or Charlo is recommended so you don't miss out. To do this, you purchase the item online like normal online shopping. We upload all of the garments available at Hebe to our website once the look book goes live. Hebe then stores your order and shipping preference, couriering to you once the collection arrives, or you can pick up if you live locally. The beauty of picking up locally is that you can easily exchange or swap out your item if you change your mind. Usually pre-order customers receive their item a day before the public shops the range!

We like to offer all of our pre-order customers a treat for shopping the pre-orders with us, you will receive a VIP discount code each time you pre-order, offering you 10% off for next time.

Can I return my pre-order (Charlo or Augustine) for a refund if it doesn't fit?

Buying online can be difficult, especially if you are new to a brand. If your purchase appears to be the wrong fit for you, our next step is to locate you the correct size. If that fails then we can offer you a refund on your purchase, a credit or exchange. You are still allowed to keep your pre-order 10% discount code to spend next time.

Our team at Hebe are happy to assist you with any measurement enquiries you may have while buying online. We are available on Facebook or email the night of Pre-Order. 

If a refund is necessary, we can do this via the payment portal you originally used or we can credit your bank account. To return your item to us, please read our Return Policy. 

What if I want to return my item as I've changed my mind?

To put it simply, if you have purchased in-store and have had the opportunity to try it on, then you are not eligible to return your item for a refund. Hebe meets its obligations in accordance with the Consumer Gurantee Act (1993) and is not obligated to refund due to change of mind. An exchange is welcome or you will be offered a credit note.

We understand that online shopping is tricker than that! If you find that your chosen piece is not what you expected, contact us and we can help you. Your options include sourcing a replacement size, a credit note to spend online at your leisure, or if you cannot find anything that looks like 'you' as a replacement, Hebe gladly offers a refund via your original payment method online. Our steps of Return Policy must be adhered to ensure a successful return. 

Sale items are NOT eligible for return, refund or exchange. All sale transactions are final.

Do you hold items at Hebe?

We are happy to hold items for one day excluding sale items. Although the item will physically be off the rack in-store, it will still be available online during that time.

I am buying a gift, do you gift wrap?

We certainly can gift wrap your item at your request!

How do I know you have an item in stock?

If an item on our online inventory is out of stock, you will see 'sold out' stated under the product. Not every item physically in Hebe Boutique will be uploaded online, although we try to upload as much of our most loved product as quickly and regularly as possible. If you have an enquiry about a particular item you think we may stock, please call us and we can help you locate it!

Do you ship to PO Boxes? Where can you deliver to within NZ?

GoSweetSpot do allow us to deliver to PO Boxes, however, it is preferable to deliver to a physical address due to several reasons. Hebe offers FREE SHIPPING for orders $300+. If you are local, feel free to select the 'Pick up in-store' option and we will have your parcel ready for you.

Do you have a loyalty system?

Yes! At Hebe we consider every one of our customers a VIP so our loyalty system is available to everyone who shops locally and online. Your Hebe VIP card will be stored at the shop and your transactions will be added to your card. Every $700 reached with us earns you a $70 voucher! Just ask us if you would like to join our loyalty- or we may add you if you are a regular customer.

If you sign up to have an online account with us, you will receive a one-off discount code to spend on your first purchase!

What if somebody happens to buy my item in the shop while I'm buying it online?

There is a slight chance that this may occur as we are a busy physical store- it would be very unlucky though! In this instance, Hebe would notify you immediately and fully refund your transaction or attempt to source you a replacement if that is what you desire.