Yes totally! The public can still pull up any time during our opening hours and shop with us as usual. In fact, we have loads of parking- always! There are no appointments needed to visit our new shop space.
After 8 years in the CBD, we decided to relocate to a new premises that we own. This is based in a new development in Masterton. Hebe Boutique is now more of a 'Concept Store' which means everything is that much more curated, reflected by our unique aesthetic and personal customer service- we've had a little facelift!
We love our new spot and welcome you all to our boutique.
Yes! On our left hand drop-down menu you will see Gift Cards. Select or add to the value you would like, then checkout as normal.
If you would like a specific value (e.g you and your siblings are all going in and you want it to the dollar!) then simply get in touch and we can add a custom value to the website for you.
Please note, all Gift Cards will be emailed to the purchasers email address. There currently is no feature that allows you to nominate a recipient. You can either print off the gift card and insert in to a card, or forward the email to the lucky person.
Hebe use Go SweetSpot- your parcel will be carried by the courier who offered the most efficient delivery for your location. Usually each courier has an overnight option, if not, 1-2 working days. Please feel free to track your item with the tracking number provided on your shipping email, or contact us if you experience an unlikely issue- firstname.lastname@example.org
You can find further detail on our Shipping section of the website.
If you have purchased in-store with the opportunity to try it on, you are eligible for a return, but not a refund. We will assist you by offering an exchange or credit note, no questions asked.
We understand that online shopping can require a little guess work, so we like to replicate a simple return for our online gals too. If you find that your online order isn't right for you, just get in touch. To assist we can- source a replacement size/style, give a credit note or a refund. Check out our checklist steps under ‘Return Policy’ to ensure a successful return (new condition, tags attached and all that!).
Please note that return shipping is at the expense of the customer. For more info on this please refer to our Shipping page.
Sale items are unfortunately not eligible for return. All sale transactions are final, so please consider carefully. Ask us if you need any help at all.
We can keep an item aside for one day. Although the item will physically be off the rack in-store, it will still be available online during that time unless discussed otherwise. Email or message us to hold something.
We like to think our gift wrapping is pretty cute... we also love doing it! Let us know if you require wrapping and we can earn you extra brownie points at no extra charge.
Yes, at Hebe we offer the usual payment methods including 'buy-now, pay-later', you'll see the little symbols appear next to all items online which offer a different method. This service is run by a third party and enables you to receive your parcel straight away, spreading the cost over 4-6 payments from the date of your purchase using your app.
While available online, 'buy-now, pay-later' is also available instore over the counter.
All part-payment gateways are available to use on Sale items.
There are no refund restrictions on Laybuy or Afterpay etc (we follow our usual guidelines).
Hebe ships in collaboration with GoSweetSpot. We charge a flat rate of $6 for any clothing purchase to be couriered overnight (or 1-2days depending) nationwide. For accessories a $4 flat rate applies. All orders over $250 acquire FREE SHIPPING. GoSweetSpot do allow us to deliver to PO Boxes, however, we prefer to deliver to a physical address for several reasons. If you are local, feel free to select the 'Pick up in-store' option and we will have your parcel ready and wrapped for you to collect. If you're after a local delivery, just a $3 fee applies and your parcel can be delivered after shop hours for Masterton and Carterton areas.
You can find more deets on our Shipping page.
There is a $10 charge for parcels to Australia and a $20 charge internationally.
Yes and it's a goodie! At Hebe we consider every one of our customers a VIP so our loyalty system is available to everyone who shops with us- locally and online. Our rewards system gives you 10% back on your spending, so every $700 spent earns you a $70 voucher! Whoop. You are able to see your points accumulate on your account. To join up if you're not already a VIP, simply create an account on our website and log in. When you reach a reward, a coupon will be emailed to you with a running points balance. If you shop in-store with us, the same applies and we can redeem your voucher in-store as well- it's all synced. To check your rewards online, tap on the black box in the left hand corner that says 'check rewards'. Treat yourself and we will treat you! x
Ethical fashion is when a garment has been consciously made to encompass quality, fair trade and sustainable practices. For some brands this means keeping all of their processes in NZ, for others it means supporting small communities off-shore who produce garments and paying them a fair wage and supplying great working conditions, it can also mean designing and creating their own fabrics or for others it may be using up surplus fabric stocks that were otherwise going to waste. Our whole ethos at Hebe is focused on ethical fashion and supporting NZ designers and makers as much as possible. We pride ourselves on curating an amazing edit for you that offers a little something for everyone. The majority of our labels are NZ designed, with a couple being designed in Australia. A chunk of them are NZ made and some are ethically made off-shore. We have built incredible relationships with our brands and know that everything is created with love, putting good values and quality at the forefront.