Shipping

FREIGHT COST 

Hebe Designer Boutique is aligned with GoSweetSpot who ensure you get the safest, most efficient shipping possible including Saturday and overnight delivery. The majority of couriers we use deliver overnight nationwide, yay! All customers with an online transaction total over $300 get FREE shipping! Hebe use a standard price of $7 per package (based on mean calculations) for any purchase of clothing- this is regardless of whether it is overnight, Saturday or rural. This enables everyone, everywhere Nationwide to receive prompt, express delivery with live tracking.

A charge of $4.00 applies for any purchase of jewellery or an accessory (sunglasses, watches etc.) For this price, your item will also be live tracked and delivered between 1-3days via GoSweetSpot as above! If possible, our courier will deliver overnight for you. 

Please provide a satisfactory physical address as it is preferable to a PO Box, although we can send to a PO Box if need be. The only time you may experience a delay is during Public Holidays or if there is an unexpected interruption due to weather or a break down. Communication with each courier service via GoSweetSpot is thorough and easy, you will have a live track of your parcel at all times. Otherwise, contact us and we can follow this up for you.

For your convenience, if you live locally you are more than welcome to purchase online and select the 'pick up in-store' option where you can collect your prepared package from the store.

Shipping to Australia -$10 shipping fee applies. You can expect your parcel in 5-15 working days (excluding Public Holidays) providing that it doesn’t get stopped in customs. We are unable to offer tracking international freight at this time unless arranged alternatively to this service. 

International - $20 shipping fee applies. Your goodies should arrive within 5-15 working days. We try our very best to deliver your goods in the fastest, safest way possible; this time frame is a guideline only. There is no tracking for items sent via International Economy. If you would like your item tracked, this will come at an additional cost.

Hebe Designer Boutique will not be held accountable for the misjudged arrival of items and the stated time frame provides an indication only. Please be aware that garments bought online over the weekend or on a Public Holiday may take an extra day or two for processing and delivery. We do not accept cancellations once your order is processed.

LOST PACKAGES

If any packages are completely lost in transit during the course of our delivery, we will replace or refund the item if shipped nationally. 

If you are returning an item which may be faulty, or an exchange, please know that we do not take any responsibility for items lost in the post. We recommend a track and trace method to ensure this doesn't happen; your garment cannot be processed for an exchange or a refund if it goes missing. The expense of return shipping is that of the customers, your initial order including shipping will be refunded if you are being reimbursed. Thanks! x