Returns

RETURNING AN ITEM BOUGHT ONLINE

Worried an item you bought online won’t be right? Don’t stress, we want to make it easy! Follow the conditions below and you can return your item to us for an exchange or refund.

  • Email us at hellothere@hebeboutique.com to notify us that you’re returning something.
  • You must return the item within 7 working days (Nationwide) and 10 days (International) from receiving it. We recommend tracking your return so there’s no risk of it going missing.
  • You know the drill- all tags attached, include your receipt and contact details with the item still being brand new and unworn.
  • If a refund is issued, you will be refunded via your original payment method-  or to a nominated bank account once your return is approved. If you paid via AfterPay or another party, this will be refunded the same way and your future payments cancelled.
  • The shipping aspects of your order are non-refunable. Return courier fees are also at the expense of the customer.
  • Due to hygiene reasons we cannot accept returns for change of mind on jewellery, lingerie or eyewear.
  • Sale items are not eligible for return, all sale transactions are final and cannot be accepted.
  • If you have used your $70 VIP rewards voucher towards your purchase and are seeking a refund, the voucher cannot be returned to your VIP account. Once the voucher is redeemed, it cannot be recreated on the system.

RETURN POLICY INSTORE

At Hebe we love to offer fuss-free returns. If you’re shopping with us instore please note the below:

  • Bring your purchase back to the store with your receipt and tags attached as soon as possible. We cannot accept returns post 7days of purchase.
  • If you’ve had the opportunity to select and try your purchase on in-store, we will offer an exchange or credit note for the change of mind. This is in accordance with the CGA (1993).
  • If you're wanting to return a gift, we would've printed a gift receipt at the time of purchase. We will always refund the purchase should it not be suitable, even if the return ends up outside of our 7 day policy (e.g Christmas).
  • If you’ve used Laybuy, ZipPay or AfterPay to pay for your order and you want to return it, no worries! It’s a quick step and can be reversed with a click of a button.
  • We cannot accept returns on Sale items.
  • If you encounter a fault (we don’t find this often) we will do everything possible to arrange a repair, replacement or refund. Simply contact us and we will send it back to the supplier for reviewal on your behalf. The manufacturer with then indicate a replacement or credit.
  • If you have used your $70 VIP rewards voucher towards your purchase and are seeking a refund, the voucher cannot be returned to your VIP account. Once the voucher is redeemed, it is considered used.

ASK US FOR HELP IF YOU NEED IT. x

If you have a query regarding the size of a garment, contact us so we can assist you with your decision. Our staff are able to take measurements, photos or try on for you if you require- we want you to love your purchase!