Returns

  

RETURNING AN ITEM 

TO RETURN AN ITEM TO US, READ THE CONDITIONS BELOW AND FOLLOW THESE STEPS:

  • Email us at hellothere@hebeboutique.com or call us on +64 (6) 378 8924 to notify us of your wish to return.
  • You must return the item within 7 working days (Nationwide) and 10 days (International) from receiving it. We recommend tracking your item.
  • Return your garment with all tags attached, proof of purchase and in new, original condition. Please include your contact details too.
  • If a refund is issued, you will be refunded via your original payment method or via your bank account once your return has been confirmed successful.

CONDITIONS/POLICY 

  • Hebe Designer Boutique is not obligated to refund your purchase due to change of mind. Hebe meets its obligations in accordance with the CGA (1993). Since you have had the opportunity to try it on in-store, we happily offer an exchange or credit note for any purchase should you have a change of mind later on.
  • Hebe understands that purchasing online can be a risk! At our discretion, we choose to allow returns for change of mind online, we are here to help! If you're not loving the fit and we cannot replace your item with the correct size, we will refund your purchase by reversing your transaction online if the above steps are adhered to. 
  • Sale items are NOT eligible for return. All sale transactions are final online and in-store. 
  • Due to hygiene, Hebe cannot accept returns on jewellery, lingerie or eyewear.
  • If you encounter the unfortunate problem that your purchased item is faulty, we will do our very best to arrange a repair, replacement or refund for you. Simply contact us and we can send it back to the supplier for reviewal on your behalf. The manufacturer with then indicate a replacement or credit.

ASK US FOR HELP IF YOU NEED IT. x

If you have a query regarding the size of a garment, contact us so we can assist you with your decision. Our staff are able to take measurements, photos or try on for you if you require- we want you to love your purchase!