Worried an item you bought online won’t be right? Don’t stress, we want to make it easy! Follow the conditions below and you can return your item to us for an exchange or refund.
Email us at firstname.lastname@example.org or call us on +64 (6) 378 8924 to notify us that you’re returning something.
You must return the item within 7 working days (Nationwide) and 10 days (International) from receiving it. We recommend tracking your return so there’s no risk of it going missing. We won't be able to process your return if we don't receive it.
You know the drill- all tags attached, include your receipt and contact details, and the item must be in brand new, unworn condition.
If a refund is issued, you will be refunded via your original payment method- or to a nominated bank account once your return is approved.
The shipping aspects of your order are non-refunable. Return courier fees are also at the expense of the customer.
Due to hygiene reasons we cannot accept returns for change of mind on jewellery, lingerie or eyewear- these terms are also forwarded to us by the supplier and we are unable to return these items to them unless faulty.
Sale items are not eligible for return, all sale transactions are final and cannot be accepted.